Privacy Policy

This policy applies to AzReel users, alpha testers, visitors, subscribers, purchasers, support contacts, and people whose content a user chooses to process. It does not govern Instagram, Meta, Apple, Google, Razorpay, advertising partners, or other third-party services.

We process your mobile number, country code, user ID, account status, roles, session identifiers, support messages, and policy-acceptance records. OTP codes are hashed and expire; session cookies or tokens are used to keep you signed in.

AzReel may process photos, videos, audio, thumbnails, frames, sprites, captions, transcripts, detected subjects, motion or audio measurements, edit plans, effects, exports, trend selections, and project settings. The mobile app is designed to keep user media and rendering on the device where possible. A feature that expressly uploads media may use private cloud storage and short-lived signed links.

The app may use FFmpeg, OpenCV, ML Kit, MediaPipe, LiteRT or similar device capabilities for decoding, segmentation, face or subject location, motion analysis, audio analysis, classification, framing, effects, and rendering. These features are used to edit media, not to establish a person's real-world identity. Outputs and local drafts remain on the device unless you choose a cloud feature, support upload, backup, or sharing action.

We may process IP-derived security hashes, device and app version, operating system, request timing, rate-limit counters, crash or error details, job status, abuse signals, and limited logs. Debug artifacts containing prompts, responses, sprites, or metadata are stored only when the relevant debug or cloud feature is enabled and access is restricted.

We may process product, price, currency, country, subscription status, entitlement, transaction identifiers, invoices, promo-code use, refunds, and payment-webhook status. Apple, Google, Razorpay, banks, and payment networks process payment credentials under their own policies; AzReel should not receive your complete card number from those providers.

Ads are not active in the current closed alpha. If advertising is enabled, this policy and the store disclosures will be updated before release. Ad partners may then process device identifiers, approximate location, IP address, app interactions, diagnostics, and ad engagement for delivery, frequency control, fraud prevention, measurement, and, only where permitted and consented, personalization. AzReel will provide required consent or privacy-choice controls before requesting personalized ads or cross-app tracking.

We process data to authenticate users, provide editing and export features, maintain local and cloud libraries, match trends, enforce limits, deliver purchases, show permitted advertising, provide support, investigate failures, prevent fraud and abuse, comply with law, and improve reliability. Where applicable, processing relies on contract, consent, legitimate interests, and legal obligations.

Providers may include Supabase for authentication, database, and storage; Cloudflare for hosting, networking, and security; AWS for SMS; Apple and Google for distribution and in-app billing; Razorpay for permitted web payments; Meta or Instagram APIs for professional-account trend and demo media; analytics, crash, consent, and advertising providers if later enabled; and professional advisers or authorities when legally necessary.

The current mobile Local AI and Manual modes operate without sending user media to an OpenAI API. If a future feature uses a cloud AI provider, the app will identify that cloud action and send only the media evidence and instructions needed for the requested feature. Provider processing and retention will be governed by our agreement with that provider and disclosed here before activation.

Local media, drafts, previews, and exports remain until you remove them, clear app data, or uninstall the app. Cloud user uploads and exports are configured for short retention and currently scheduled for cleanup after approximately six hours unless a feature clearly states otherwise. Sessions normally expire after 30 days. Security, billing, tax, dispute, consent, and audit records may be retained longer where reasonably necessary or legally required. Backups may take additional time to cycle out.

We do not sell private user media. We disclose data to processors and partners only for the purposes described here, at your direction, during a business reorganization, or when legally required. Some privacy laws define personalized advertising disclosures as a sale or sharing; if that becomes applicable, AzReel will provide the required opt-out mechanism before such advertising is enabled.

AzReel and its providers may process data in India and other countries where infrastructure or support is located. Those countries may have different laws. We use contractual, access-control, and provider safeguards appropriate to the service and applicable law.

Depending on your location, you may request access, correction, deletion, restriction, portability, withdrawal of consent, or objection to certain processing. You can delete your account in Mobile Settings, use the public account-deletion page, or email contact@azonova.com. You can manage operating-system permissions in device settings and, when ads are enabled, revisit ad privacy choices from the app.

Deleting an account removes the AzReel account and associated cloud projects, entitlements, sessions, and private user storage, subject to technical completion and records we must retain for billing, fraud, disputes, tax, safety, or law. The mobile flow also clears the app's AzReel local library. Account deletion does not itself cancel an Apple, Google, or other external recurring subscription; cancel it through the provider's subscription controls.

AzReel is intended for adults aged 18 or older and is not directed to children. Do not upload media of a minor unless you are legally authorized, the use is appropriate, and all necessary guardian permissions have been obtained. We do not knowingly use children's data for personalized advertising.

We use private storage, signed URLs, service-side authorization, rate limits, restricted credentials, and other safeguards. No system is perfectly secure. If a qualifying personal-data breach occurs, AzReel will investigate and provide notices required by applicable law.

Send privacy questions, rights requests, grievances, or appeals to contact@azonova.com. Include the mobile number used for the account and enough information to verify and locate the request. We may verify identity before acting.

We may update this policy as features, providers, laws, ads, or payments change. Material changes will be presented in the app or service and may require renewed acceptance. The effective date above identifies the current version.